Return And Refund Policy

At TRM Writer’s, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns, replacements, or refunds may be requested for products purchased from https://trmwriters.co.in.

By placing an order on our website, you agree to the terms stated in this policy.

1. Nature of Products Sold

TRM Writer’s primarily sells:

Physical printed books
Sample papers or reference PDFs (digital content)

Due to the nature of these products, return and refund eligibility varies and is governed strictly by the conditions below.

2. Eligibility for Returns (Physical Books)

A return request will be accepted only under the following conditions:

The book received is damaged, defective, or misprinted
The book delivered is incorrect (different from the order placed)
The package is tampered or physically damaged at the time of delivery

Returns will not be accepted for reasons such as:

Change of mind
Personal preference
Minor color or print variation
Ordering the wrong book by mistake

3. Return Request Timeline

Any return request must be initiated within 48 hours of delivery.
Requests made after this period will not be considered.

To request a return, customers must contact us with:

Order ID
Clear images of the product and packaging
Description of the issue

📧 Email:trmwriters@gmail.com
📞 Phone: +91-9389220290

4. Return Approval Process

All return requests are reviewed manually by our team.
Once approved, further instructions for return shipment will be shared.
Items returned without prior approval may be rejected.

The book must be:

Unused
In original condition
With original packaging intact

5. Refund Policy (Physical Books)

Refunds are applicable only if:

A return request is approved
The returned book passes quality inspection

Refund Method

Refunds will be processed to the original payment method used during purchase.
Processing time: 7–10 business days after return approval.

Shipping charges (if applicable) are non-refundable, unless the return is due to our error.

6. Replacement Policy

In cases of:

Damaged books
Incorrect delivery

We may offer a replacement instead of a refund, subject to stock availability.

Replacement books are dispatched after the returned item is received or verified.

7. Digital Content (Sample Papers / PDFs)

Digital products and downloadable sample papers are non-refundable and non-returnable once accessed or downloaded.
No refunds will be issued for:
- Accidental downloads
- Incompatibility with user devices
- Change of decision after access

8. Return Shipping Responsibility

If the return is due to our error (wrong or damaged product), return shipping costs may be covered by TRM Writer’s.
For all other approved returns, shipping costs are the responsibility of the customer.

9. Order Cancellation Impact on Refunds

Orders cancelled before dispatch may be eligible for a full refund.
Orders cancelled after dispatch will be treated under this Return & Refund Policy.

10. Non-Returnable Situations

Returns and refunds will not be accepted if:

The product has been used
The product is damaged after delivery
Return request exceeds the allowed timeline
Proper evidence is not provided

11. Refund Delays

Refund processing times may vary depending on:

Payment gateway
Bank processing time
Public holidays

If you do not receive a refund within the stated timeline, please contact us.

12. Policy Modifications

TRM Writer’s reserves the right to modify this Return & Refund Policy at any time.
Updates will be reflected on this page with a revised effective date.

13. Contact Details

For any return or refund-related concerns: